Professional Services Products

Overview of Professional Services

The role of Professional Services within DRIVE Software Solutions (DSSL) is, "To support the implementation of the software within our clients, enabling the clients to make best use of the software, both at the time of the original implementation and subsequently, whether with system upgrades and/or new functionality".

DRIVE is a complex and hugely configurable solution, and in that respect DSSL recognises the importance of a professional hand-over prior to a successful go live.

DSSL recognises that new clients;

  • Will not fully understand how to use DRIVE.
  • Won't fully understand how to set DRIVE up, to work at its most efficient.
  • May not understand which areas of their business require change, to make best use of DRIVE.

Experience has taught DSSL that client personnel, may attempt to change the software to match sub optimal existing business practices, rather than fully utilising the capability of the DRIVE software.

Engagement of Professional Services

The role of Professional Services is defined as "to support the implementation of the software within our clients, enabling the clients make best use of the software, both at the time of the original implementation and subsequently."

DSSL believes that its Professional Services should not stop with the delivery of the software, as much of the value for clients lies in shaping how that engagement will work in the next phase.

The engagement of Professional Services typically commences at the pre-sale stage, which better ensures DRIVE PS and Sales are in full alignment.

In most cases this is prior to the TestDRIVE phase, which is where the client gets a first look, feel and experience of the product - on a process led basis.

DRIVE PS takes clients through a series of processes at the pre-sales stage demonstrating the value of correctly structuring, staffing, resourcing and executing a project.

DRIVE PS knows that clients typically won't have all the necessary staff in place and as such helps clients fill any resource/skills gaps which would otherwise act as a brake on implementing a project.

DRIVE PS can fill critical roles subsequently and thus help the client to reduce risk and accelerate implementation.

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DRIVE is a complete Leasing, Rental and Fleet Management software solution relevant to all vehicle management operations, and suitable for cars, commercial vehicles and specialist vehicles such as materials handling.

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