workflowThe fully integrated workflow system in DRIVE provides a means to track internal and external activities, these will support the ever increasing demands of the modern customer. The workflow activities also provide a means of matching current business process with out having to change standard code. The workflow capability is available within the eModules effectively extending the functionality to supplier communities and customers.

There are three basic types of workflow activity :-

Manual - These, as the name suggests, are created manually and are best used to support a process exception or as a reminder for an unforeseen circumstance.

Automated – These activities are generated automatically by the system in response to a system event or trigger. In addition the system triggers are also use configurable providing a powerful mechanism to match an SLA requirements.

Linked – Activities can be linked together to form a more comprehensive process flow, once an activity is marked as complete the linked activity is automatically generated.

All activities can be communicated in a number of ways.

Internal – An activity can be set up as an internal workflow that is directed to either a system user or department.

External – Through the use of user definable communication classes the rules for onward transmission of activities can be defined. This includes email, SMS (through middleware) and hard copy.

Reporting – In addition it is possible to attach a report to an activity and have the system automatically generate the report, convert it to a PDF and attach this to the outgoing email.

Finally the workflow module is supported by the ability to attach documents or notes to any record within the system.

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