Workflow

Workflow has a user definable communication structure that enables customers and/or individuals to define their preferred method of communication whether it be online, letter, email or text message.

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The workflow module is fully integrated, flexible and user-configurable within the DRIVE solution. The following outlines the features of the workflow functionality:

  • User definable messages or activities
  • A suite of selectable panels to monitor and progress activities
  • Activity messages can be created by users, automated triggers when data changes and by external customers
  • Automatic allocation to users with target completion times
  • Overdue activities highlighted to management
  • Automated emails, messaging and documents to customers
  • Implemented to ensure that business processes are followed and that all related activities are accounted for

Business Benefits

Below we suggest benefits that may be realised using this module. These are Cost Savings, Business Growth Opportunity and Risk Mitigation:

Savings

Reduced administration overhead


Integration of documents into the operational system

Growth

Improved customer communication


Automated and integral escalation


Deeply embedded SLA management


Integration of documents into the operational system

Mitigation

Complete track of all activities and their due dates

About DRIVE

DRIVE is a global cloud based solutions provider and strategic mobility company. With over 30 years’ experience and an ongoing commitment to our core market to deliver asset management solutions in the evolving mobility sector, we are a partner trusted by the biggest names in leasing across the world.

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